Legal
Privacy Policy
Effective date: January 1, 2026
Revya Health LLC ("Revya," "we," "our," or "us") is committed to protecting your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our telehealth platform, website, and patient portal (collectively, the "Services").
1. Information We Collect
We collect information you provide directly, including: name, contact details, date of birth, health history, current medications, treatment goals, and assessment responses. We also collect usage and technical data such as IP addresses, browser type, and pages accessed to improve our platform and ensure security.
2. How We Use Your Information
We use your information to: deliver telehealth clinical services; match you with licensed clinicians; process prescription fulfillment; send care-related communications; manage refills, follow-ups, and billing; comply with legal obligations; and improve our platform and services.
3. HIPAA Compliance
Revya is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). All patient health information is treated as protected health information (PHI) and is stored and transmitted in encrypted, HIPAA-compliant environments. Our clinicians and pharmacy partners are also HIPAA-covered entities.
4. Information Sharing
We share your information only with: licensed clinicians involved in your care; pharmacy partners for prescription fulfillment and delivery; service providers who support our platform (hosting, security, analytics); and legal authorities when required by law or to protect rights, safety, or compliance. We do not sell your personal health information.
5. Data Security
We use administrative, technical, and physical safeguards including TLS/SSL encryption, access controls, secure data centers, and regular security audits to protect your information against unauthorized access, disclosure, or destruction.
6. Your Rights
You have the right to: access a copy of your health records; request correction of inaccurate information; request deletion of your account (subject to legal retention requirements); opt out of non-essential communications; and file a complaint with us or the HHS Office for Civil Rights if you believe your rights have been violated.
7. Cookies and Tracking
Our website uses essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings. We do not use advertising or cross-site tracking cookies.
8. Retention
We retain your health information for as long as your account is active and for such additional periods as required by law for medical record keeping. When you request account deletion, we will remove your personal data subject to legal retention obligations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated via email or a notice on our platform prior to the new effective date. Your continued use of our Services after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: support@revya.com or call (323) 690-1564, or mail to 131 Continental Dr. Ste 305, Newark, DE 19713.